Support


Welcome to iPort Support!  

To quickly find what you are looking for or to contact a support specialist, tap or click on the Question mark in the lower left-hand corner.


Product Support News

08.02.16 - Surface Mount with Buttons now has support with RTI, Pro Control and Roon systems.

08.02.16 - Surface Mount for iPad Pro 12.9" support hard-wire networking for iPad with the Apple Lightning to USB adapter and Apple USB to Ethernet adapters.

07.26.16 - AP.5 Sleeve top for iPad Pro 9.7" is now shipping.  

06.30.16 - Surface Mount for iPad Pro 12.9" is now shipping!


Having trouble determining which iPad model you have?  click on the buttons below to learn how.


Current Product Support

Legacy Product Support



 
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Replacement Parts

 

Lost a part, broke a part? No problem.  We have a way to get a hold of spare parts for all of our products.  Just click the button below.


 
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Call Us

+1 949 226 5222

 

Have questions? We have answers. Feel free to give us a call, and we'll find a solution that works for you.


 
 

Submit a Support Inquiry

Prefer to send a note? Fill out a support inquiry.

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Please provide us with your product serial number as this will speed up the process to get you the support you need!
Compare Products
LaunchPort Charge Case & Stand Control Mount
Charging Wireless Inductive Charging Wireless Conductive Charging Wired Conductive Charging
Mount Type Magnetic, Temporary On-Wall and Tabletop Magnetic, Temporary Tabletop Semi-Permananet In-Wall
Mount Portrait or Landscape? Yes Yes Yes
Protection Up to 6 ft drop Up to 3 ft drop N/A
Color Options Soft Touch Black, High Gloss White Soft Touch Black Flat, Paint-ready white
Security Solution? Yes. Optional Security Pack locks 2 halves of iPad Sleeve together and tethers Sleeve to a fixture. No Yes. Included Tether may be used with security screws for theft deterrance.
Optional, Programmable Hard Buttons? Yes: LaunchPort Sleeve Buttons No No
Key Applications Temporary Wall Mount, Table-top mount Table-top Mount, BOYD Solution for Businesses In-Wall Mount, Digital Signage Solution
Minimum System Requirements 1 Charging Station with power supply, 1 iPad Sleeve 1 Charge Stand with power supply, 1 iPad Charge Case 1 Mounting assembly and fascia, 1 wall box with power supply and DC low voltage conversion electronics
Mounting Angles N/A 3 Differenct Orientations N/A
Mounting Orientations Portrait or Landscape Portrait or Landscape Portrait or Landscape
Access to Apple lightning port while case is on? No Yes N/A
System Price From $339 From $159 From $329

VoltPort® Technology


iPort's VoltPort technology, onboard every Control Mount, provides the greatest flexibility in how iPads can be powered when installed:

  • Power iPads from power supplies between 12-24V DC: use 16 AWG Wire up to 400 Ft. from power supply using a 24V DC power supply.
  • Power multiple iPads from 1 industrial power supply, typically a 13.8V DC high wattage supply. In an example where a 200W, 13.8V power supply is used, up to 16 iPads in Control Mounts may be powered from one supply.
  • VoltPort electronics provide a green "OK LED" which confirms iPad will be adequately powered.  Great for "bench testing" combinations of wire type, wire distance and power supply.

iPort Enterprise Sales Team

 

+1 949 226 5222

enterprise@iportproducts.com

We look forward to speaking with you.

iPort Company Holidays 2016

New Years Day Thursday, Jan 1st

President's Day Monday, Feb 15th

Memorial Day Monday, May 30th

Independence Day Monday, Jul 4th

Founder's Day Tuesday, Jul 5th

Labor Day Monday, Sep 5th

Thanksgiving Thursday, Nov 24th

Day After Thanksgiving Friday, Nov 25th

Christmas Eve Friday, Dec 23rd

Christmas Monday, Dec 26th

New Year's Friday, Dec 2th

Where to Find Your iPort Product Serial Number


All iPort products contain a serial number.  This number appears in several locations:  On the inside or bottom of the product itself and on the bottom or back of the product packaging.  If you need further assistance in locating your product's serial number, click here.