Here are some tips to use when troubleshooting a Charge Case & Stand system that is not powering iPad correctly

1.  Ensure that the Lightning Module (at the bottom of the case) is fully inserted into the iPad.

2.  Ensure that the Charge Case is seated properly onto the Charge Stand.  The Charge Stand's magnets should auto-align the Case onto he stand so that the electrical pins on the stand align with the pads on the Charge Case.  If the iPad is not being charged, try nudging the Charge Case a bit until charging occurs. 

3.  Ensure that the Charge Stand is fully plugged into the wall and that you are using the correct electrical connector for your world region (if using 230V version).

4.  If 1-3 look good but still no luck, inspect the charge pins on the Charge Stand to see if they have been damaged at all.  If they are not fully deployed, they might not make an electrical connection with pads on the case.

5.  If 4 looks good, inspect the pads on the back of the Charge Case to ensure there is no material that is obstructing the pads to make a solid electrical connection with the pins on the Charge Stand.

6.  If all of the above look good, then you may have a unit that is just not working.  Please submit a support inquiry and we'll take care of you.

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Compare Products
LaunchPort Charge Case & Stand Control Mount
Charging Wireless Inductive Charging Wireless Conductive Charging Wired Conductive Charging
Mount Type Magnetic, Temporary On-Wall and Tabletop Magnetic, Temporary Tabletop Semi-Permananet In-Wall
Mount Portrait or Landscape? Yes Yes Yes
Protection Up to 6 ft drop Up to 3 ft drop N/A
Color Options Soft Touch Black, High Gloss White Soft Touch Black Flat, Paint-ready white
Security Solution? Yes. Optional Security Pack locks 2 halves of iPad Sleeve together and tethers Sleeve to a fixture. No Yes. Included Tether may be used with security screws for theft deterrance.
Optional, Programmable Hard Buttons? Yes: LaunchPort Sleeve Buttons No No
Key Applications Temporary Wall Mount, Table-top mount Table-top Mount, BOYD Solution for Businesses In-Wall Mount, Digital Signage Solution
Minimum System Requirements 1 Charging Station with power supply, 1 iPad Sleeve 1 Charge Stand with power supply, 1 iPad Charge Case 1 Mounting assembly and fascia, 1 wall box with power supply and DC low voltage conversion electronics
Mounting Angles N/A 3 Differenct Orientations N/A
Mounting Orientations Portrait or Landscape Portrait or Landscape Portrait or Landscape
Access to Apple lightning port while case is on? No Yes N/A
System Price From $339 From $159 From $329

VoltPort® Technology


iPort's VoltPort technology, onboard every Control Mount, provides the greatest flexibility in how iPads can be powered when installed:

  • Power iPads from power supplies between 12-24V DC: use 16 AWG Wire up to 400 Ft. from power supply using a 24V DC power supply.
  • Power multiple iPads from 1 industrial power supply, typically a 13.8V DC high wattage supply. In an example where a 200W, 13.8V power supply is used, up to 16 iPads in Control Mounts may be powered from one supply.
  • VoltPort electronics provide a green "OK LED" which confirms iPad will be adequately powered.  Great for "bench testing" combinations of wire type, wire distance and power supply.

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Where to Find Your iPort Product Serial Number


All iPort products contain a serial number.  This number appears in several locations:  On the inside or bottom of the product itself and on the bottom or back of the product packaging.  If you need further assistance in locating your product's serial number, click here.