Here are some tips to use when trouble shooting a Control Mount that is not powering iPad correctly

 

1.     The +15 volt DC Power Supply (PS) is not plugged into a functional AC outlet or may have an internal problem. Measure the DC voltage output of the PS with a multi-meter (if available). If the reading is zero or close to zero volts DC, replace the PS. This happens very rarely, but is possible. Also, double-check the AC outlet to ensure the GFI protection has not tripped. If it has, reset the outlet and check/measure the voltage down the line again.

2.     The 2-conductor wire used between the Power Wall Plate and the Control Mount maybe reversed at some point with the +15 volt wire connected to the Ground terminal.  Double-check the wire polarity on both 2-terminal Phoenix connectors’ on the Control Mount USB Electronics Board and the Power Wall Plate. If you have a multi-meter, measure the voltage on the 2-terminal Phoenix connectors’ on the USB Electronics Board and/or the Power Wall Plate. If you read -15 volts instead of +15 volts, reverse the wire polarity at one end and see if charging commences.

3.     The wire used between the Control Mount and its Power Wall Plate is too long or not the proper gauge to ensure charging. 14/2 speaker wire is good to 200 feet (60m), 16/2 is good to 150 feet (45m), 18/2 is good to 100 feet (30m), 20/2 is good to 50 feet (15m). If using CAT5 or CAT6, twist two pairs together for +15v and the other 2 pairs for ground. This will allow distances up to 100 feet (30m).

4.     The USB Electronics Board in the CM housing assembly has a fault. If you have a multi-meter, measure for +15 volts across the 2-terminal Phoenix connector. If you measure + 15 across the terminals, then see if the power indicator LED on the circuit board is lit. If it is, then charging should commence. If the LED does not light, then the board may have a fault and should be replaced

5.     If the iPad was recently updated through iTunes, cycle power by holding down Power Button for 10 seconds, wait a few seconds and then push the Power Button again. Once it boots up, re-install it in the CM system and see if the charge indictor on the iPad lights. If the iPad still won’t charge, try a different iPad (if you have one available). If you are unsuccessful in troubleshooting the system, then you can certainly send it to us for service. If the green LED does not light, then the required charging voltage is not making it to the Wall Station. Troubleshoot back up the line through to the Power Wall Plate and/or +15 power supply. Measure the PS directly. If the PS reads +15 volts, check the wire connections and polarity as explained previously.

6.     If you follow the Installation Instructions and the preceding troubleshooting steps and the iPad won’t charge, relocate the CM housing to the location of the Power Wall Plate and PS. Connect the system together with a short 2-conductor wire and see if charging commences. If it does, you may have a wire problem somewhere in the system. Measure the wire for open and shorted conditions; pull new wire if possible. 

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Compare Products
LaunchPort Charge Case & Stand Control Mount
Charging Wireless Inductive Charging Wireless Conductive Charging Wired Conductive Charging
Mount Type Magnetic, Temporary On-Wall and Tabletop Magnetic, Temporary Tabletop Semi-Permananet In-Wall
Mount Portrait or Landscape? Yes Yes Yes
Protection Up to 6 ft drop Up to 3 ft drop N/A
Color Options Soft Touch Black, High Gloss White Soft Touch Black Flat, Paint-ready white
Security Solution? Yes. Optional Security Pack locks 2 halves of iPad Sleeve together and tethers Sleeve to a fixture. No Yes. Included Tether may be used with security screws for theft deterrance.
Optional, Programmable Hard Buttons? Yes: LaunchPort Sleeve Buttons No No
Key Applications Temporary Wall Mount, Table-top mount Table-top Mount, BOYD Solution for Businesses In-Wall Mount, Digital Signage Solution
Minimum System Requirements 1 Charging Station with power supply, 1 iPad Sleeve 1 Charge Stand with power supply, 1 iPad Charge Case 1 Mounting assembly and fascia, 1 wall box with power supply and DC low voltage conversion electronics
Mounting Angles N/A 3 Differenct Orientations N/A
Mounting Orientations Portrait or Landscape Portrait or Landscape Portrait or Landscape
Access to Apple lightning port while case is on? No Yes N/A
System Price From $339 From $159 From $329

VoltPort® Technology


iPort's VoltPort technology, onboard every Control Mount, provides the greatest flexibility in how iPads can be powered when installed:

  • Power iPads from power supplies between 12-24V DC: use 16 AWG Wire up to 400 Ft. from power supply using a 24V DC power supply.
  • Power multiple iPads from 1 industrial power supply, typically a 13.8V DC high wattage supply. In an example where a 200W, 13.8V power supply is used, up to 16 iPads in Control Mounts may be powered from one supply.
  • VoltPort electronics provide a green "OK LED" which confirms iPad will be adequately powered.  Great for "bench testing" combinations of wire type, wire distance and power supply.

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All iPort products contain a serial number.  This number appears in several locations:  On the inside or bottom of the product itself and on the bottom or back of the product packaging.  If you need further assistance in locating your product's serial number, click here.