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Control Mount FAQs

What is the Control Mount warranty?

All Control Mount products are warrantied for 1 year from the time of purchase. For the full warranty terms please refer to the warranty section, which can be found here.

 

What is the Control Mount return policy?

Please refer to our online sales and return policy by clicking here.

 

How do I power the Control Mount?

The Control Mount ships with an AC to DC power supply and Electronics Board that is used to power the Control Mount system.  To learn more about these, click here.

 

Can I use the Mic and Speaker from the iPad while in the Control Mount?

Not at this time.

 

Can I plug a line out into the headphone jack of the iPad?

No. For best results, we suggest using a wireless streaming technology such as AirPlay or Sonos and use the iPad as a controller instead of an audio source.

 

Do you make Control mount for other Manufactures?

Not at this time.  However, If you have a specific need for a large quantity of Control Mount for a specific device, please contact us at enterprise@iportproducts.com

 

Can I use the Control Mount outside?

No. The Control Mount was designed for use indoors.

 

Can I use the iPad Air with the CM-IW2000 V2?

No. The CM-IW2000 V2 was designed for the iPad, iPad 2, iPad 3rd and and iPad 4th generations.

 

Can I buy replacement parts fort the Control Mount?

Yes. You can order replacement parts here.

 

I purchased a new iPad to replace my original 1st generation iPad-in-CM-IW2000. How do I upgrade my CM-IW2000 to work with my new iPad?

We have a power upgrade kit and a fit kit available if you are upgrading from the 1st Generation iPad to the 2nd, 3rd or 4th iPad. If you have the 2nd generation iPad and look to upgrade to the 3rd or 4th you do not need the Fit Kit.  To purchase these items, please contact us at support@iportproducts.com as we do not carry these products on our website.

 

Do you offer different color Control Mounts?

The Control Mount bezel is white, but it is paint-ready meaning it can be painted any color.

 

My Control Mount will not charge my iPad any Longer.

Please refer to the iPort Troubleshooting Guide found here.  If you need support, please visit our support page and fill out a support inquiry.

 

Can I use CAT5 or CAT6 wire to remotely power my Control Mount?

Yes. You can group the 8 strands into 2 conductors, keeping note to match to colored strands on each end, and run the wire up to 200 feet away from the power supply.

 

What kind of power supply is required to run the Contorl Mount?

The Control Mount can operate between 12-24V (1A) DC. The included power supply provided is 110/240V AC input and 15V 1A output.  However, you can use any power supply between 12-24V DC output to power a Control Mount, provided the power supply can deliver at least 10W of power to the control mount.  You can even use an industrial DC high wattage power supply to power multiple Control Mounts from one supply.  These power supplies are typically 13.8V DC output and range from 100-200W output. To learn more about our flexible VoltPort power system on board our current Control Mount line up, click here.

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