How do I install a LaunchPort system?

The LaunchPort BaseStation and Sleeve require no installation. Simply slip a Sleeve onto an iPad and plug your BaseStation into a wall outlet. 
The LaunchPort WallStation installation is designed for most people to perform on their own or with the help of an electrician or handyman. For a list of installers, please visit  

Where does the LaunchPort WallStation system get power, once installed in a wall?

The LaunchPort ships with an AC to DC converter that is used to power the LaunchPort system in a wall.  Low voltage wire is run from the power source to the installation location of the WallStation.  Low voltage wire can be a Category cable like CAT 5 or CAT 6 or can be two-conductor wire like 16 AWG speaker wire.  The LaunchPort WallStation power interface is a 2-pin Phoenix connector.


Can I hardwire the Wallstation to AC power? 

No. The LaunchPort Wallstation cannot be wired directly to 110/220 AC high voltage. The Wallstation requires the use of DC low voltage from the provided power supply in order to operate.


How far can I run wire between the power source and the WallStation? 

Please see the iPort wiring guide.


What voltage does the WallStation require to operate?

The LaunchPort WallStation can operate with a supplied voltage of 12-15V DC.  The required Amperage is at least 2A at this voltage. The included WallStation power supply converts 110-240V AC to 15V 2A DC, providing a total of up to 30W output.

Can I power the WallStation with PoE?

No.  PoE is 56V DC, and exceeds the maximum voltage a LaunchPort WallStation can take.  Any power source the provides 12-15V 2A DC to a WallStation can be used.


Can I use the WallStation with a yacht, aircraft or vehicles 12V DC circuit?  

Yes, if the vessel is providing 12-15V 2A DC locally to the WallStation.


Can I order replacement parts for my LaunchPort? 
Yes.  Please visit the LaunchPort Support page to view a list of service parts that may be ordered.


Does LaunchPort get warm?

Yes, and this is normal and safe. Most electronic devices emit some degree of heat.  Heat may be higher during peak charging scenarios or if the LaunchPort is installed in direct sunlight.


How does LaunchPort charge my iPad?

The LaunchPort system uses inductive charging technology to charge your iPad. Inductive charging works by transmitting power between two electrical coils or transformers. If you have an electric toothbrush with a charging dock containing no conductive elements, you are already using inductive charging technology in your home. Because there are no conductive connections, LaunchPort safely delivers over 12 Watts of power over-the-air. Also, when your iPad is not connected to a Station, the Station falls asleep and operates below 1 watt of power, making it compliant with European low energy standards.


Does LaunchPort charge my iPad in the same amount of time as my Apple Power Adapter?



Will my iPad’s battery wear down faster while connected to a LaunchPort system?

No. Your iPad determines its own consumption of power. Thus, there is no difference between charging an iPad on a LaunchPort system or using an Apple iPad power supply. iPad is designed to maximize its battery's lifespan and charge cycles.


What do I do if my LaunchPort system is not working correctly? 

If your LaunchPort system is not working as expected, please connect with our technical support team by filling out a technical support inquiry at the bottoms of the main support page


What is the LaunchPort warranty?

All LaunchPort products contain a one-year warranty from time of purchase. For full warranty terms, please read the warranty.


What is the LaunchPort return policy?

Please read our return policy.


How do I clean my LaunchPort products?

Dampen a microfiber cloth with a small amount of water and wipe the desired area on the device.  This method may be used for all LaunchPort products.  Cleaning your products in this way will ensure that the finish of the products will last and that the electronics inside will not be affected.


My iPad/Sleeve will not charge when I dock it on my Wall Station or BaseStation?

Please read the LaunchPort Troubleshooting Guide.


Can I use CAT5 or CAT6 cable to power my LaunchPort?

Yes. You can group the eight conductors of a CAT cable into two groups of four conductors, keeping note to match the colored strands on each end.  The two groups may be terminated to the Phoenix connector on the WallStation and Wall Plate at the location of the power source.  The CAT cable can be up to 50 feet long.


Compare Products
LaunchPort Charge Case & Stand Control Mount
Charging Wireless Inductive Charging Wireless Conductive Charging Wired Conductive Charging
Mount Type Magnetic, Temporary On-Wall and Tabletop Magnetic, Temporary Tabletop Semi-Permananet In-Wall
Mount Portrait or Landscape? Yes Yes Yes
Protection Up to 6 ft drop Up to 3 ft drop N/A
Color Options Soft Touch Black, High Gloss White Soft Touch Black Flat, Paint-ready white
Security Solution? Yes. Optional Security Pack locks 2 halves of iPad Sleeve together and tethers Sleeve to a fixture. No Yes. Included Tether may be used with security screws for theft deterrance.
Optional, Programmable Hard Buttons? Yes: LaunchPort Sleeve Buttons No No
Key Applications Temporary Wall Mount, Table-top mount Table-top Mount, BOYD Solution for Businesses In-Wall Mount, Digital Signage Solution
Minimum System Requirements 1 Charging Station with power supply, 1 iPad Sleeve 1 Charge Stand with power supply, 1 iPad Charge Case 1 Mounting assembly and fascia, 1 wall box with power supply and DC low voltage conversion electronics
Mounting Angles N/A 3 Differenct Orientations N/A
Mounting Orientations Portrait or Landscape Portrait or Landscape Portrait or Landscape
Access to Apple lightning port while case is on? No Yes N/A
System Price From $339 From $159 From $329

VoltPort® Technology

iPort's VoltPort technology, onboard every Control Mount, provides the greatest flexibility in how iPads can be powered when installed:

  • Power iPads from power supplies between 12-24V DC: use 16 AWG Wire up to 400 Ft. from power supply using a 24V DC power supply.
  • Power multiple iPads from 1 industrial power supply, typically a 13.8V DC high wattage supply. In an example where a 200W, 13.8V power supply is used, up to 16 iPads in Control Mounts may be powered from one supply.
  • VoltPort electronics provide a green "OK LED" which confirms iPad will be adequately powered.  Great for "bench testing" combinations of wire type, wire distance and power supply.

iPort Enterprise Sales Team


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Where to Find Your iPort Product Serial Number

All iPort products contain a serial number.  This number appears in several locations:  On the inside or bottom of the product itself and on the bottom or back of the product packaging.  If you need further assistance in locating your product's serial number, click here.